Terms and Conditions - In-School Lessons
Key Points
Lessons at School
Lessons run during the school Term.
Enrolment
Your enrolment will automatically renew at the end of each Term. Late Withdrawal Fee $75.
Make-Up Lessons
ONE Make-Up Lesson per term for private lessons only. Make-Up lessons must be used in the same Term.
Rotating Timetable
Student lessons rotate throughout the school day each week, so they don’t miss out on the same class.
By commencing lessons with Focus Music, the account payer agrees to the Terms and Conditions set out as below -
1. Enrolment –
1.1 Enrolment is available at any time throughout each school Term. Lessons are billed pro-rata if the Student enrols part-way through a school Term.
1.2 The Account Payer’s invoice will reflect the number of lessons the Student is required to attend in that Term. Lessons are delivered once a week during the Term.
1.3 There is a once-off $50.00 Joining Fee upon enrolment.
1.4 Once the Student is enrolled, their enrolment will carry over to each subsequent Term automatically.
1.5 This Enrolment Agreement remains in place until such time as the Student’s enrolment is cancelled (see 5. Enrolment Cancellation).
2. Billing/Payments –
2.1 There are 2 payment options available.
Upfront Payment (full Term payment via Invoice / Bank Transfer / Cash / EFTPOS)
Direct Debit (Weekly / Fortnightly)
Direct Debit Transaction Fee: Visa / Mastercard / AMEX – $1.50 per transaction.
2.3 Bank Transfers - Please assist us by sending proof of payment (e.g. screen shot) to 0402 938 733 or hello@focusmusic.com.au to assist in allocating your payment to your lesson account.
3. Late Payment Fee -
3.1 Upfront Payment or Direct Debit arrangement must be made within 7 days of the Student’s first scheduled lesson. A Late Payment Fee of $25.00 will apply to all overdue payments after 7 days.
4. Account Payer Credit / Debit Card Hold –
4.1 A current credit / debit card must be provided at the time of Enrolment.
4.2 The Account Payer agrees that, if Upfront Payment / Direct Debit is not arranged within 14 days of the first scheduled lesson, the credit / debit card provided by the account payer will be charged for the total lesson fee amount shown on the invoice for that Term, in addition to the Late Payment Fee of $25.00.
5. Enrolment Cancellation –
5.1 Once the Student is enrolled, their enrolment will carry over to each subsequent Term automatically. A reminder email will be sent out before the end of each Term to remind the Student / Account Payer of their automatic re-enrolment.
5.2 If the Student / Account Payer wishes to cancel their enrolment, they must advise Focus Music before the final day of that current Term. Notice of cancellation must be given by emailing hello@focusmusic.com.au.
5.3 Late Withdrawal Fee - If the Student / Account Payer notifies Focus Music of their enrolment cancellation AFTER the last day of that current Term, the Student / Account Payer will incur a Late Cancellation Fee of $75.00.
5.4 The Account Payer agrees that, if the Late Cancellation Fee is not paid within 7 days of their notice to cancel their enrolment, the credit/debit card provided by the Account Payer will be charged the Late Cancellation Fee of $75.00.
5.5 Early Cancellation - If the Student / Account Payer wishes to cancel their enrolment part-way through a Term, the Account Payer will remain liable for all lesson fees for the remainder of that Term. Lesson fees are not refundable.
5.6 Tuition Fee Recovery - Should Focus Music need to engage a third-party debt collection agency to recover unpaid Tuition Fees, the Student / Account Payer agrees to be liable for any and all costs associated with that debt collection.
6 Student Lesson Cancellation –
6.1 If a Student can not attend their lesson for any reason, they are offered 1x Make-Up Lesson per term for Private Lessons only. This Make-Up lesson can be used for any reason, including general illness.
6.2 If the Student wishes to cancel a lesson and use their 1x Make-Up lesson for that Term, they must request this at the time of notifying Focus Music of that lesson cancellation. A video demonstration of how to do this via the Student/Parent Portal is attached to the Welcome and Lesson Reminder emails.
6.3 Notice must be given BEFORE the Student's lesson start time for a Make-Up lesson to be granted.
6.4 If no notice is given, or notice is given after the Student’s lesson start time, no Make-Up lesson can be granted and that lesson will be forfeit.
6.5 All Make-Up lessons must be completed in the same Term.
6.6 It is the Student’s responsibility to book and attend any Make-Up lesson.
6.7 No refunds or credits will be given if a Make-Up lesson is not used/attended.
6.8 Due to their nature, Focus Music cannot offer Make-Up lessons for cancelled/missed Group Lessons, as that class will still go ahead without the Student attending.
6.9 Missed lessons as a result of School Activity – Any lesson missed as a result of a school activity (e.g. assembly) shown on the school’s yearly calendar will be rescheduled to an alternative time and/or day. If the activity is not on the school yearly calendar, that lesson will be forfeit.
6.10 We appreciate Parents letting us know as early as possible if the Student has a school activity which clashes with their lessons so we can arrange an alternative lesson for them.
6.11 Due to their nature, Focus Music cannot offer Make-Up Lessons for missed Group Lessons as the class will still go ahead without a student attending.
7. Teacher Lesson Cancellation –
7.1 If the Teacher is unable to attend a lesson for any reason, a Relief Teacher will be arranged for the Student’s lesson.
7.2 If no Relief Teacher is available, the lesson will be rescheduled to an alternative day and time.
7.3 If the Student is unable to attend the rescheduled lesson, that lesson will be credited to the following Term. The lesson is not refundable.
8. Photo Release Permission -
8.1 The Student / Account Payer agrees that Focus Music will, at times, take photographs and video recordings of lessons and official events for promotional purposes. Please advise our team if you would NOT like this to occur.
