Terms & Conditions
Your membership will automatically renews - Late Withdrawal Fee $75
Lessons run during the school Term - Including all Public Holidays
ONE Make-Up lesson per term for private lessons only - must be completed in the same Term as the missed lesson.
COVID-19 / Illness - Zoom Lessons or Reschedule Option
ONE Make-Up Lesson per term for private lessons only - delivered in "Make-Up Week"
ONE Rescheduled Lesson per term for private lessons only - subject to availability.
1. Membership (Enrolment) – Enrolment is open throughout the year and lessons are billed on a pro-rata basis if the student enrolls part-way through a Term. Enrolments are for a School Term or the remaining lessons in that Term. Full Payment must be made prior to the Student’s first lesson of the Term they are enrolled in. Lessons cannot commence until payment has been made. The Student’s Term membership will automatically renew each Term.
2. Billing/Payments – There are 3 payment options available.
3. Lessons run during the school Term, including all Public Holidays. The student, once enrolled, is required to attend all lessons at the time and day agreed to.
4. Rescheduling & Make-Up Lessons –
Make-Up Week - “Make-Up Week” is the first week of the school holidays at the end of a Term. This week is where all remaining Make-Up and Rescheduled Lessons will be delivered. Your teacher will nominate the days/times they are available for well in advance to allow you to book your Make-Up or Rescheduled lessons. Term 4 Make-Ups/Reschedules will be delivered in the final week before Term 1 commences of the following year.
Less than 24-hours ‘notice – Students are offered 1 MAKE UP LESSON per term for private lessons only. This Make-Up lesson can be used for any reason including; COVID-related absence, general illness, or if the student has something else on. Notice must be given BEFORE the lesson start time.
More than 24 hours’ notice – Students are offered 1 RESCHEDULED LESSON per term for private lessons only. If a student knows in advance that they can’t attend a lesson, they can nominate alternate days/times for the lesson to be rescheduled to. We require at least 24 hours’ notice in order to reschedule a lesson to a different day/time. If the Student’s nominated alternative days/times are not available, and their 1 MAKE UP LESSON has already been used, that lesson will be forfeited.
All lessons must be completed in the same Term. It is the Student's responsibility to attend “Make Up Week” as described above. No refunds or credits will be given if a lesson isn’t used.
Due to their nature, Focus Music cannot offer Make-Up or Rescheduled Lessons for cancelled/missed Group Lessons as the class will still go ahead without the Student attending.