Terms & Conditions
Key Points

Membership

Public Holidays

Make-Up Lessons
ONE Make-Up Lesson per term for private lessons only - delivered in "Make-Up Week"

Reschedule Lessons
ONE Rescheduled Lesson per term for private lessons only - subject to availability.
1. Membership (Enrolment) – Enrolment is open throughout the year and lessons are billed on a pro-rata basis if the student enrolls part-way through a Term. Enrolments are for a School Term or the remaining lessons in that Term. Full Payment must be made prior to the Student’s first lesson of the Term they are enrolled in. Lessons cannot commence until payment has been made. The Student’s Term membership will automatically renew each Term.
2. Billing/Payments – There are 3 payment options available.
1. One-Time Payment (Payment of full Term fees upfront)
2. Weekly Direct Debit (Weekly Direct Debit for one Term) - Transaction fee: Visa / Mastercard / AMEX – $1.50 per transaction
3. Loyalty Membership (Monthly Direct Debit for 12 Months) Transaction fee: Visa / Mastercard / AMEX – $1.50 per transaction
3. Lessons run during the school Term, including all Public Holidays. The student, once enrolled, is required to attend all lessons at the time and day agreed to.
4. Rescheduling & Make-Up Lessons –
Make-Up Week - “Make-Up Week” is the first week of the school holidays at the end of a Term. This week is where all remaining Make-Up and Rescheduled Lessons will be delivered. Your teacher will nominate the days/times they are available for well in advance to allow you to book your Make-Up or Rescheduled lessons. Term 4 Make-Ups/Reschedules will be delivered in the final week before Term 1 commences of the following year.
Less than 24-hours ‘notice – Students are offered 1 MAKE UP LESSON per term for private lessons only. This Make-Up lesson can be used for any reason including; COVID-related absence, general illness, or if the student has something else on. Notice must be given BEFORE the lesson start time.
More than 24 hours’ notice – Students are offered 1 RESCHEDULED LESSON per term for private lessons only. If a student knows in advance that they can’t attend a lesson, they can nominate alternate days/times for the lesson to be rescheduled to. We require at least 24 hours’ notice in order to reschedule a lesson to a different day/time. If the Student’s nominated alternative days/times are not available, and their 1 MAKE UP LESSON has already been used, that lesson will be forfeited.
All lessons must be completed in the same Term. It is the Student's responsibility to attend “Make Up Week” as described above. No refunds or credits will be given if a lesson isn’t used.
Due to their nature, Focus Music cannot offer Make-Up or Rescheduled Lessons for cancelled/missed Group Lessons as the class will still go ahead without the Student attending.
5. Teacher Absence & Make-Up Lessons – If the Teacher is unable to attend the lesson for any reason, a Relief Teacher will be arranged for the Student’s lesson. If no Relief Teacher is available, Focus Music will schedule the missed lesson on an alternate day/time during the school Term or during “Make Up Week”.
In the event that the Student is unable to attend a Make-Up Lesson that was a result of a Teacher’s absence, Students can request to use their 1 Make-Up Lesson or 1 Rescheduled Lesson as required. In the event that the Student does not attend a Make-Up lesson without notice, the lesson will be forfeit. Lessons are not refundable.
6. Membership Cancellation-
Term Membership – If the Student does not wish to renew their Term membership for the following Term, they must advise Focus Music by no later than the last business day of the current Term they are enrolled in.
Late Withdrawal Fee – Term Membership - If the Student notifies Focus Music of their cancellation AFTER the cancellation cut-off date (last business day of Term), the Student will incur a Late Cancellation Fee of $75.00. If this amount is not paid within 7 days of the Student’s notice to cancel, the Student will be liable for the next full Term’s tuition fees based on their previous Term’s lesson type (i.e. Private Lessons or Group Lessons).
Early Cancellation – Term Membership - If the Student wishes to cancel part-way through their Term membership, the Student will remain liable for all lesson fees associated with their membership for the remainder of that Term. Lesson fees are not refundable.
Cancellation – Loyalty Membership – The Student’s loyalty membership will automatically renew every 12 months. If the Student does not wish to renew their loyalty membership for the following 12 months, they must advise Focus Music by no later than the last business day of the current membership period.
Early Cancellation – Loyalty Membership – If the student wishes to cancel prior to the end of their 12-month membership, they may do so after a minimum of 6 months. An early cancellation fee of $250 will apply. If this amount is not paid within 7 days of the Student’s notice to cancel their membership, the Student will be liable for all remaining fees in their 12-month membership and their membership will be cancelled at the end of that 12 months.
If the Student wishes to cancel before the 6-month minimum period, the Student will remain liable for all lesson fees associated with their membership for the remainder of that 6 months and an early cancellation fee of $250 will apply. Lesson fees are not refundable.
7. Photo Release Permission – Please note that Focus Music will, at times, take photographs and video recordings of events and for promotional purposes. These photographs and video recordings may include your child in them. Please advise our team if you would NOT like this to occur.
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